Refund policy

Return and Refund Policy

Effective Date: June 29, 2026

At ResinKings, we are committed to providing a transparent and reliable shopping experience. This Return and Refund Policy explains the conditions, procedures, and timelines for returns, exchanges, and refunds for purchases made through our website.

Business Information

Return Eligibility

We accept returns for both defective and non-defective products.

To qualify for a return, the following requirements must be met:

  • The return request must be submitted within 30 days of delivery.
  • The product must be unused and in new condition.
  • The product must be returned in its original packaging.
  • All accessories, manuals, tags, and included components must be returned.
  • Proof of purchase may be required.

Return Method

All approved returns must be sent by mail.

Customers should contact our support team before returning any product to obtain return instructions and authorization information.

Return Shipping Costs

  • Return shipping is free within the United States.
  • A prepaid return shipping label will be provided free of charge.
  • The return label can be downloaded and printed by the customer.
  • No restocking fees are charged.

Exchanges

We accept exchanges for eligible products returned within the applicable return period.

If an identical replacement product is unavailable, a refund may be issued instead.

Inspection of Returned Products

All returned products are inspected after arrival at our return processing facility.

Products that do not meet the eligibility requirements outlined in this policy may not qualify for a refund or exchange.

Refunds

Once a returned item has been received and inspected, customers will be notified regarding the status of their refund request.

  • Refund Method: Original payment method
  • Refund Processing Time: 5–7 Business Days after approval
  • Currency: USD

Depending on the customer's financial institution, additional processing time may be required before refunded funds become available.

Non-Returnable Situations

A return request may be denied if:

  • The request is submitted more than 30 days after delivery.
  • The item has been used, altered, damaged, or improperly handled after delivery.
  • The original packaging is missing.
  • The product is returned without prior authorization.

Order Cancellations

Orders may be canceled before processing begins.

Once an order has entered processing or has been shipped, cancellation may no longer be available. Customers may use the return process after delivery if eligible.

Shipping Information Summary

  • Order Cut-Off Time: 5:00 PM
  • Handling Time: 1–2 Business Days
  • Delivery Time: 5–8 Business Days
  • Shipping Cost: Free Shipping Within the United States

Accepted Payment Methods

  • Shopify Payments (Credit and Debit Cards)
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

Sustainability Commitment

ResinKings supports responsible sourcing practices, reduced packaging waste, and environmentally conscious alternatives whenever reasonably possible.

Changes to This Policy

We may update this Return and Refund Policy from time to time. Updated versions will be published on this page together with the revised effective date.

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Last Updated: June 29, 2026